FAQ

Where does my water come from?

• The water in Evergreen Lake is processed at our Water Plant and supplies all of the water to EMD customers.

How hard is my water?

• Evergreen Metro has "slightly hard" water, between 17.1 and 60mg/l or ppm.  Usually we test at 30mg/L of total hardness and 1.5 grains/gallon. You do not need a water softening system for this amount of hardness.

Why does my water smell?

• Sometimes odors can develop when water has been sitting in the household pipes for too long.  So if you go out of town for a while, especially if it gets hot outside, or you don't use a specific bathroom too often we recommend flushing your pipes.  Run the water form about 15 minutes or until the household pipping is flushed. 

Why is my water "dirty" looking?

• When work is done on water mains or a hydrant is flushed customers in the area will have “dirty water”.
  The “dirty water” is a mineral called manganese which settles in the pipes and is normally not present in household water.
  When work is done on a main or hydrant the manganese that is settled in the pipes is stirred up and mixed with the water.
  Households should run cold water, only, through the largest faucet in their home until the water runs clear.

Why is my water pressure high/low?

• Every household in the District should have a Pressure Regulating valve (PRV).  These valves regulate the pressure of the water that enters your home.  If you notice that the pressure is either too high or too low we recommend first, calling our office to see if there is any work going on in the area.  If we are not working in the area the first culprit is usually the PRV.  These will need to be replace by a qualified plumber.  
• If you have a person water pump, because you live at the top of a hill, you may want to look at the pump to make sure it is running properly and again, call a qualified professional to service your pump.