The Districts
Evergreen Metro District is a local government that provides efficient, reliable water and wastewater services from Kittredge to El Rancho. This page is designed to provide you with some important information that every customer should know in the district; including how to pay your bill, monitoring water usage, water quality, and more.
Important Links and Resources
Payments and Billing
Evergreen Metro District accepts cash, money orders, checks, debit cards, and credit cards. Customers can make a payment in a couple of ways:
You can drop off cash, money order or check to our office in one of the drop boxes located in our front door, and the drive up one in the parking lot.
- Go online to Xpress Bill Pay to pay by credit, debit, or check.
Xpress Bill Pay
The Easiest Way to Pay Your Bill!
If you have an internet connection and an email address, you can now pay your bill online! It’s fast, it’s easy, and you no longer have to write a check each month or find a stamp when it’s time to send in your payment.
How It Works
Follow the link below to Xpress Bill Pay to create an account. You will need your account number, name the account is under and the address to create an account. If you have questions regarding that information, you can give us a call at (303) 674-4112.
Once you create an account you can then set up auto pay, set up paperless billing and be able to check your balance.
When you sign up for online bill payment, you will get secure access your personal account at xpressbillpay.com. Every month we’ll send you a reminder email to let you know when your bill is online.
Then, log in through your web browser and view your bill. Select a payment type — credit card, debit card, or electronic funds transfer — enter the requested information, and you’re done!
It’s that easy, and it only takes you a few minutes.
Note: Xpress Bill Pay does charge a $5.00 service charge for one-time credit or debit card payments. If you pay by checking account information or set up an Auto-payment the $5.00 charge is waived.
Click below on the image to be taken to the Xpress Bill Pay site:
First time users can either create an account or pay as a guest.
Attention: Delinquent Shut offs:
When using the Xpress Bill Pay website for payments on delinquent accounts, the Customer MUST:
Account for a $60 Disconnect/Reconnect Fee and the $5.00 Convenience Fee for credit card payments which is NOT reflected in the Balance Due. This MUST be paid in full before service can be re-instated.
Call the Billing Department during normal business hours (Monday - Friday 8:00am to 4:30pm) at 303-674-4112 with the Credit Card Payment Confirmation Number so that service can be re-instated.
Please Note: If your water has been disconnected and you pay on-line AFTER 3:00PM, it will NOT be turned on until after 8:30AM the following morning.
Billing
Billing is done approximately every 30 days, and each bill is for the previous months usage.
Payments are due on the due date stated on your water bill, usually around the 8th of the month. If payments are made after that date, you may be assessed a 1% finance charge.
Once the payment has become two months delinquent a $15 late charge is also assessed.
A charge of $30.00 will apply to disconnect and $30.00 for reconnect if a field crew member is dispatched due to non-payment.
- We provide one courtesy call for past due customers. It is up to customers to ensure their contact information is up to date. (Update Contact Information Request).
We understand that customers may encounter financial hardships, if this is the case, please contact us, we are willing to make payment arrangements. Payment arrangements cannot be made after a shut-off has occurred.
Monthly Cost
A customer’s bill consists of water and sewer base rates, water use rates. If you are in West Jefferson District or Kittredge Sanitation Districts you are also charged a Capital Project Fee. Charges vary by service area.
Not sure what service area you are in? See the question "Do I have Water or Sewer Service? What District am I in?" on our FAQ page.
Each of our 3 districts have water and sewer “base rates” which provide for most of the cost of doing day to day business (keeping the water and wastewater running, emergency main breaks, and customer request, etc.).
Base rates are charged every month, even if the water is off.
Water usage rates are based off of how much water is used at the property per month. (See District Rates).
How to Read Your Bill:
WaterWise
Want to understand your water usage better, set targets to reduce your water use and receive leak alerts? Sign up for the Waterscope program, your FREE personalized water use portal. You can receive leak alerts, track water usage, and set consumption goals for the month.
Contact Information
The Administration department is responsible for delivering quality service in the areas of utility billing and customer support. You can call/email and/or make an appointment to talk to our specialist regarding payment processing, billing and Waterscope troubleshooting.
The Administration office is open for appointments at 30920 Stagecoach Blvd, in Evergreen, Monday through Friday from 8 a.m. until 4 p.m. You can speak to a Customers Service representative by calling 303-674-4112, option 2 Monday through Friday from 8 a.m. to 4:30 p.m. or email recept@evergreenmetro.org.