New 2025 Statement Layout

New 2025 Statement Breakdown

Bills can be confusing, so we think it is important to show you the breakdown of each one of the statements you receive. Below is the statement with a description of what you are looking at.

The first thing you will notice is that they look different than normal, this is because we wanted our customers to have better access to seeing their usage, and what exactly they are being charged for. 

On the top left-hand side, you will see the mailing address that the statement went to. 

On top right-hand side you will see your usage from the last 13 months. The most current month is the bar farthest to the right. 

Going down the statement you will see useful information such as your Account Number, the Location Number (this is what we use in our system), the Service Address, and the Service Dates. 

Following that you will see the Posted Date (this is the date that we billed).

Description (this is the new part) you will see your last payment and you will see exactly what your charges are: sewer base charge, water consumption, capital project fee, and water base rate.

To the right of the description box you will see you Current (this is the amount of water your meter has accumulated over the time you’ve been living at the property), your Previous Usage (this is the total usage over time from the previous month), and Usage (this is the amount of water that you have used during that current month).

You will then see the Reading Dates; these are the dates that we took the meter readings from.  To the right of that you will see that the total days that were included in this time frame as well. 

Finally, you will see the Amount breakdown. You will be able to see what each individual charge was for by the categories that are under the Description box. 

At the lower part of the statement, you will see five boxes. The first box lets you know when your payment is late (please make sure to pay before this so you can avoid fees), the second box lets you know how much the bill will be after the fees have been added, the third box lets you know how much you are saving on your bill by paying it on time, the fourth box is the date the statement was printed out, and finally the pay this amount box this lets you know the total amount that is due on your account. 

If you have any questions about your bill please call our office at (303) 674-4112.