Your Due Date May Be Changing.
What: Evergreen Metro District will be converting to a single cycle billing. We will only have one due date which will be on the 8th of the month.
Who: Customers who have due dates of the 1st and the 15th of the month.
**If you use Xpress Bill Pay auto pay for your month payment you will not have to worry about changing your payment date as Xpress Bill Pay will process the payment on or 5 days prior to the due date. You will just need to be prepared for the change of payment date.
When: April 8th, 2023
Why: We are switching to 1 cycle billing because it is more cost effective. With the new meters installed we are now able to procure meter reads en masse instead of driving around for a few days each cycle. Gathering all the water reads at once means that we can bill everyone at the same time.
You can always call us if you have any questions regarding your due date and or payments. 303-674-4112, option 5.
How we Bill:
Evergreen Metro District, West Jefferson County Metro District, and Kittredge Sanitation and Water District bill customer once a month. The bill can consist of Water Base Rate, Sewer Base Rate, and Water Usage cost.
We bill in arrears to pick up the water used at the property during the month. So, this means that when you get your bill due in March you are paying for usage from January to February.
Xpress Bill Pay, E-Statements, and IVR "Interactive Voice Response"
- Xpress Bill Pay
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The Easiest Way to Pay Your Bill
Our new online payment option saves you time and gives you more flexibility in how you pay your bill.
If you have an internet connection and an email address, you can now pay your bill online! It’s fast, it’s easy, and you no longer have to write a check each month or find a stamp when it’s time to send in your payment.
How It Works
We have partnered with Xpress Bill Pay, the premier provider for online payment systems.
When you sign up for online bill payment, you will get a secure password to access your personal account at xpressbillpay.com. Every month we’ll send you a reminder email to let you know when your bill is online.
Then, log in through your web browser and view your bill. Select a payment type — credit card, debit card, or electronic funds transfer — enter the requested information, and you’re done!
It’s that easy, and it only takes you a few minutes.
Click below on the image or link to be taken to the Xpress Bill Pay site:
https://www.xpressbillpay.com/#/?org=evergreenmetro10170
First time users will need to create an account, you will need your Evergreen Metro District account number to sign up.
e-Statements
Evergreen Metro District e-statements are now available through Xpress Bill Pay, please click the link above and create an account in order to access your statements online.
Q & A
About Online Bill Payment
Q: Does it cost anything to sign up for online payments?
A: No. It’s free to sign up for online payments and to use the service. Please note: Credit Card Payments using a Visa, MasterCard, American Express and Electronic Funds Transfer are now available through Xpress Bill Pay. There is no charge for Electronic Funds Transfer. A $5.00 convenience fee for Credit Card Payments will be assessed on the credit card transaction and added to the amount of your payment. The $5.00 fee does not apply to automatic payments with a credit card. Sign up for autopay today!
Q: What is Xpress Bill Pay?
A: Xpress Bill Pay is the company we have partnered with to handle our online payments. You access your account from their website, xpressbillpay.com.
Q: What payment choices do I have?
A: You can pay with a credit or debit card, or you can transfer funds directly from your checking account (aka: eCheck).
Q: What will my bill look like online?
A: We try to make the online bill display similar to your paper statement so you’ll find it easy to read your bill on a screen.
Q: What other information is available?
A: You can view up to two years' history of your account online, so you can compare your current bill to a previous bill.
Q: Do I need to pay my bills from my computer?
A: Not at all. You can pay your bill from just about anywhere via computer or mobile device. All you need is access to the internet through a web browser. You then log in to your account using your email address and password, or you can sign in using our app. No need to worry about late payments if you’re out of town when your bill is due.
Q: How do I know the payment went through?
A: After you complete the transaction, you can receive an email receipt to confirm that your payment went through.
Q: Is my information safe?
A: Absolutely. All the transactions are handled on secure servers. As long as you don’t give out your password, only you will be able to access your account. Plus, your personal information or email address will not be sold or rented to third parties for marketing purposes without your permission.
When To Make Your Payments:
Payments are due on the due date stated on your water bill. If payments are made after that date you may be assessed a delinquent fee. Once the payment has become two months delinquent a $15 late charge is also assessed.
Attention: Delinquent Shut-offs:
When using the e-Pay website for payment on delinquent accounts, the Customer MUST:
1.) Account for a $60 Disconnect/Reconnect Fee and the $5.00 Convenience Fee for credit card payments which is NOT reflected in the Balance Due. This MUST be paid in full before service can be re-instated.
2.) Call the Billing Department during normal business hours ( Monday - Friday 8:00am to 4:30pm) at 303-674-4112 with the Credit Card Payment Confirmation Number so that service can be re-instated.
Please Note: If your water has been disconnected and you pay on-line AFTER 3:00PM, it will NOT be turned on until after 8:30AM the following morning.
- IVR-Interactive Voice Response
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Please note, if you use a credit or debit card there is a $5.00 one-time fee charge by Xpress Bill Pay.
Payment Options Directly Through Evergreen Metro District
For our customers payment security, EMD will no longer be processing ACH in house. If you would like to set up automatic payments through your checking account, you can by going to www.xpressbillpay.com.
More about Xpress Bill Pay’s security:
- Xpress Bill Pay is Serious About Safeguarding Your Information
We follow rigorous security procedures to protect your information and transactions against unauthorized access. Our entire system was developed from the ground up to protect and ensure the confidentiality of our customer’s information. - TLS Encryption
For many years the term SSL has been synonymous with security. Today’s most secure systems use Transport Layer Security (TLS) technology to encrypt your personal information such as User IDs, Passwords, and account information transmitted over the internet. Xpress Bill Pay always uses the latest and strongest possible TLS to secure your information. - Our Customer’s Information is of Utmost Importance To Us.
We maintain procedural safeguards that comply with all industry standards related to protecting personal and financial information. Xpress Bill Pay’s thorough security procedures are designed to ensure that your information is kept completely confidential. That’s why Xpress Bill Pay works with the industry security standards groups to assure full Payment Card Industry (PCI) Data Security Standard compliance.
- Pay In Person
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We have a 24-hour drop box for payment convenience. For your security, please do not leave cash payments in the drop box.
If your account is in danger of disconnect, and you visit during business hours, please bring your payment in to the office rather than leaving it in the drop box to ensure prompt processing.
When To Make Your Payments:
Payments are due on the due date stated on your water bill. If payments are made after that date you may be assessed a delinquent fee. Once the payment has become two months delinquent a $15 late charge is also assessed.
Attention: Delinquent Shut-offs:
When making payment on delinquent accounts, the Customer MUST:
1.) Account for a $60 Disconnect/Reconnect Fee and the $5.00 Convenience Fee for credit card payments which is NOT reflected in the Balance Due. This MUST be paid in full before service can be re-instated.
2.) Call the Billing Department during normal business hours (Monday - Friday 8:00 AM to 4:30 PM) at 303-674-4112 with the Credit Card Payment Confirmation Number so that service can be re-instated.
Please Note: If your water has been disconnected and you pay online AFTER 3:00 PM, it will NOT be turned on until after 8:30 AM the following morning.
Payment Mailing Address:
Evergreen Metropolitan District
30920 Stagecoach Blvd.
Evergreen, CO 80439